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Privacy Policy

Innserve Ltd is the data controller, under the Data Protection Act 1998 ("DPA"), responsible for any collection and processing of any personal data in connection with this website. (The terms "we", "our" and "us" shall refer to Innserve Ltd unless otherwise stated).

We are registered on the register of data controllers maintained by the Information Commissioner's Office. Our data protection registration number is Z8296896, and full details of our registration are available on the Information Commissioner's Office website www.ico.gov.uk.

Innserve Ltd is part of a group of companies owned by Innserve Holdings Ltd, and other group companies include Innserve Technical Solutions Ltd (the terms "Group" and "group companies" shall refer to this group of companies unless otherwise stated).

We are committed to safeguarding the privacy of our website visitors and this policy sets out how we will treat your personal information.

(1) What information do we collect?

We may collect, store and use the following kinds of personal data:

  1. information that you provide to us for the purpose of registering with us including your name, email address, postal address, telephone number and other contact details.
  2. information relating to any transactions carried out between you and us on or in relation to this website, such as purchases you make of our goods or services, which may include your bank and credit or debit card details.

(2) How we will use your personal data

We may use your personal information to:

  1. administer the website;
  2. process your registration;
  3. improve your browsing experience by personalising the website;
  4. to facilitate transactions with you regarding provision of our goods and services (All our website financial transactions are handled through our payment services provider, Protx. We will share information with Protx only to the extent necessary for the purposes of processing payments you make via our website.);
  5. enable your use of the services available on the website;
  6. send to you goods purchased via the website, and supply to you services purchased via the website;
  7. send statements and invoices to you, and collect payments from you;
  8. send you general (non-marketing) commercial communications;
    1. send you email notifications which you have specifically requested;
    2. deal with enquiries and complaints made by or about you relating to the website;
    3. undertake market research;
    4. send marketing communications to you in accordance with section (3) of this Policy entitled "Marketing Communications" set out below.

(3) Marketing Communications

We may use your personal data collected via this website, or otherwise, to send to you our newsletter and other marketing communications relating to our products and services, those offered by other Group companies and of those of carefully selected third parties, by post and email. If we have your permission to do so (you can inform us at any time if you no longer wish to receive marketing communications);

We will not send you marketing communications, or disclose your personal data to group companies, or other third parties, for marketing purposes, without your consent.

By registering with us you will be providing your consent to marketing unless you have indicated that you do not want to receive marketing communications.

(4) How we will disclose your personal data

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors for the purposes of assisting us in providing the services available from this website, on the understanding that they will keep it confidential.

In addition, we may disclose information about you:

  1. to the extent that we have a legal right or obligation to do so;
  2. to our regulators or professional advisors in connection with our regulatory or legal obligations;
  3. in connection with any legal proceedings or prospective legal proceedings;
  4. in order to establish, exercise or defend our legal rights;
  5. to credit reference and fraud prevention agencies for the purposes specified in section (5) below
  6. to other group companies and other third parties for marketing purposes (but only with your permission);
  7. to other group companies for them to use in any of the ways set out in this privacy policy;

(5) Use of Credit Reference and Fraud Prevention Agencies

We may use credit reference (CRA) and fraud prevention (FPA) agencies to help us make decisions if you enter into transactions with us. A condensed version of how we, CRAs and FPAs will use your information is detailed below. If you would like to see more information about this you may find the full version here. By submitting your application you are accepting that we may each use your information in this way.

How we will use your data if you enter into transactions with us:-

  1. We will search at credit reference and fraud prevention agencies for information on you and your financial associates. If you are providing information about others you must be sure that your have their agreement. If you give us false or inaccurate information and we identify fraud, details may be passed to credit reference and fraud prevention agencies.
  2. We will use the information provided to us by credit reference and fraud prevention agencies to help make credit or credit related decisions about all applicants, to verify their identity, for the prevention and detection of fraud and/or money laundering, and to manage accounts. If you borrow from us and do not make payments that you owe us, we will trace your whereabouts and recover debts.
  3. When credit reference agencies receive a search from us they will place a search "footprint" on your credit file whether or not a particular transaction proceeds.
  4. The information which we and other organisations provide to the credit reference and fraud prevention agencies may be supplied by credit reference agencies to other organisations and used by them to perform similar checks. Organisations from other countries may access and use the information recorded by fraud prevention agencies.

How to find out more

You can contact the 3 credit reference agencies currently operating in the UK; the information they hold may not be the same so it is worth contacting them all.

They will charge you a small statutory fee.

CallCredit, Consumer Services Team, PO Box 491, Leeds, LS3 1WZ or call 0870 060 1414
Equifax PLC, Credit File Advice Centre, PO Box 3001, Bradford, BD1 5US or call 0870 010 0583 or log on to www.myequifax.co.uk
Experian, Consumer Help Service, PO Box 8000, Nottingham NG80 7WF or call 0870 241 6212 or log on to www.Experian.co.uk

Please contact us at info@innserveltd.com or by post to: Innserve Ltd, The Old Maltings, Leeds Road, Tadcaster, North Yorkshire, LS24 9HB if you want to receive details of the relevant fraud prevention agencies.

(6) Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites.

(7) Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password.

(8) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are aware of any changes.

(9) Overseas data transfers

We may need to transfer your personal data to countries outside the European Economic Area for use in accordance with the terms of this privacy policy. Where the territories in question do not provide as extensive protection for personal data as in the European Economic Area, we will retain control of the information and/or require anyone to whom we pass your information to treat it in accordance with European data protection standards.

(10) Transfer or sale of business

If our business is sold or integrated with another business, your personal data may be disclosed to our advisors and any prospective purchaser's advisers on the understanding that they will keep it confidential. It will also be passed to any new owners of the business and used by them and other companies in their group in the same way as set out in this privacy policy and for any other lawful purposes.

(11) Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information is subject to the payment of a fee (currently fixed at £10.00).

You may instruct us not to process your personal data for marketing purposes at any time. Our contact details are set out in section (14) below.

(12) Third party websites

This policy only applies to this website. We are not responsible for the privacy policies or practices of third party websites, including any to which links are provided from this website, and we recommend that you carefully read the privacy policies of other websites that you visit.

(13) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(14) Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to: info@innserveltd.com or by post to: Innserve Ltd, The Old Maltings, Leeds Road, Tadcaster, North Yorkshire, LS24 9HB.