Innserve Service Management System
The Innserve service offering is built upon a secure Viryanet service management system (SMS) provided by Innserve’s system solution partner Aspective. The system is currently supporting a volume of over 500,000 calls annually. Innserve's system provides
- Customer premise and equipment covered listing , assets held and any associated part movements
- Call logging for maintenance, installations, queries and cyclic maintenance activity
- Installs contain precise details of work to be carried out
- Quotes can be raised for customer approval
- Automated call scheduling to optimise resource capability Real time monitoring of call progress and contractual compliance to achieve service levels Mobile data access for all our field based users.
Business Intelligence
A comprehensive reporting solution based on Business Objects.
Our systems are available with support from a manned IT Help desk 365 days a year
Innserve Service Technicians
Across the country all of Innserves service technicians are equipped with up to date hand held technology and a supporting mobile data network to ensure communication between the field and the system is real time and we have accurate status updates for calls and any stock adjustments.
Data Security
Data security and customer confidentiality is high on our priorities. Our system is secured to ensure that each customer can only see data or view reports relating to their contract. No data is visible to others and each customer is assured of complete confidentiality.